Introduction

Right to Public Services legislation in Maharashtra comprises statutory laws which guarantee time bound delivery of services for various public services rendered by the Government to citizen and provides mechanism for punishing the errant public servant who is deficient in providing the service stipulated under the statute. Right to Service legislation is meant to reduce corruption among the government officials and to increase transparency and public accountability. Government of Maharashtra has passed an ordinance in April 2015 to implement this in the state.

Urban Development Department (UDD) issued a GR dated 26th June 2015 with the list of 15 services to be offered.

List of Services

Sr. No. Service Name Applicable for Municipalities
1 Request for Birth Certificate Corporation, A, B and C class
2 Request Death Certificate Corporation, A, B and C class
3 Marriage Certificate Corporation, A, B and C class
4 Assessment Certificate Corporation, A, B and C class
5 No dues Certificate Corporation, A, B and C class
6a Transfer of Property Certificate –Heredity Corporation, A, B and C class
6b Transfer of Property Certificate - Sale or other modes Corporation, A, B and C class
7 Zone Certificate Corporation, A, B and C class
8 Layout identifying boundaries of the Plot Corporation, A, B and C class
9 Building Permission Corporation, A, B and C class
10 Plinth Certificate Corporation, A, B and C class
11 Occupancy Certificate Corporation, A, B and C class
12 Water Connection Corporation, A, B and C class
13 Drainage Connection Corporation, A, B and C class
14 NOC for Fire protection Corporation
15 NOC for Fire protection – Final Corporation

Public Service Ordinance Title - Enclosure A - For Municipal Corporations

Sr.No. Services Required Documents Fees Fixed Duration Designated Officer First Appellant Authority Second Appellant Authority
1 Issuance of Birth Certificate Prescribed Application Form Charges as per Municipal Corporation 3 days In accordance with Birth and Death 1969 Act – Authorized under Designated Officer (Deputy Registrar) Assistant Executive Health Officer Executive Health Officer (MOH)
2 Issuance of Death Certificate PrescribedApplication Form Charges as per Municipal Corporation 3 days In accordance with Birth and Death 1969 Act – Authorized under Designated Officer (Deputy Registrar ) Assistant Executive Health Officer Executive Health Officer (MOH)
3 Issuance of Marriage Certificate
  1. Pre scribed Application Form
  2. ResidentialProof
  3. Age Proof
  4. Self-Declaration fromWitness.
  5. Self-declaration if Registration after 90 days.
 Charges as per Municipal Corporation 3 days In accordance with Marriage Registration 1998 Act - Authorized under Designated Officer (Superintendent) Marriage Deputy Registrar Deputy Commissioner
4 Extract of Property` PrescribedApplication Form Charges as per Municipal Corporation 3 days Tax inspector Tax Superintendent Ward area Officer
5 No dues Certificate PrescribedApplication Form Charges as per Municipal Corporation 3 days Tax inspector Tax Superintendent Ward area Officer
6
  1. Transfer of Property Certificate –Heredity
  1. PrescribedApplication Form
  2. No Dues Certificate
  3. Document copies (Sale deed/Gift Deed/ By Will etc.)
 Charges as per Municipal Corporation 15 days Tax inspector Tax Superintendent Ward area Officer
6
  1. Transfer of Property Certificate - Sale or Other modes
  1. PrescribedApplication Form
  2. No Dues Certificate
  3. Inheritance rights certificate
 Charges as per Municipal Corporation 15 days Tax inspector Tax Superintendent Ward area Officer
7 Zone Certificate
  1. PrescribedApplication Form
  2. 7/12Extract/City Survey Extract
  3. Measurement Map/ City Survey Map
 Charges as per Municipal Corporation 7 days Assistant Town Planner Town Planner Assistant Director of Town Planning
8 Layout identifying boundaries of the Plot
  1. PrescribedApplication Form
  2. 7/12Extract/City Survey Extract
  3. Measurement Map/ City Survey Map
 Charges as per Municipal Corporation 3 days Assistant Town Planner Town Planner Assistant Director of Town Planning
9 Building Permission
  1. PrescribedApplication Form
  2. Architecture Certificate
  3. Document of Ownership
  4. Construction Plan Map - 5 copies
  5. Measurement Map
  6. Copy of Approved Layout
 Charges as per Municipal Corporation 60 days Assistant Town Planner Town Planner Assistant Director /Deputy Director Town Planning/ Executive Engineer/ City Engineer
10 Plinth Certificate
  1. PrescribedApplication Form
  2. Construction Commencement Certificate
 Charges as per Municipal Corporation 15 days Assistant Town Planner Town Planner Assistant Director /Deputy Director Town Planning/ Executive Engineer/ City Engineer
11 Occupancy Certificate
  1. Construction Commencement Certificate
  2. Occupancy Certificate
  3. Owner/Architect-Completion Self declaration
  4. Prescribed Application form
 Charges as per Municipal Corporation 30 days Assistant Town Planner Town Planner Assistant Director /Deputy Director Town Planning/ Executive Engineer/ City Engineer
12 Water Connection
  1. Prescribe Application Form
  2. Document of Ownership
  3. No dues Certificate
 Charges as per Municipal Corporation 15 days Junior Engineer  Deputy Engineer Executive Engineer/
Superintendent Engineer
13 Drainage Connection
  1. Prescribed Application Form
  2. Document of Ownership
  3. No dues Certificate
 Charges as per Municipal Corporation 15 days Junior Engineer  Deputy Engineer Executive Engineer/
Superintendent Engineer
14 NOC for Fire protection
  1. Prescribed Application Form
  2. No dues Certificate
  3. Application FromArchitecture
  4. Details of Fire fighting installations.
  5. Capitation fee
 Charges as per Municipal Corporation 7 days Assistant Fire Officer Chief Fire Officer/Deputy Fire Officer Deputy Commissioner Fire
15 NOC for Fire protection – Final
  1. PrescribedApplication Form
  2. No dues Certificate
  3. Application FromArchitecture
  4. Certificate of fire mechanism installed.
  5. Form - A Certificate of Licensing Agency-
  6. Applicant /Developer guarantee certificate for firefighting mechanism in working
 Charges as per Municipal Corporation 15 days Assistant Fire Officer Chief Fire Officer/Deputy Fire Officer Deputy Commissioner Fire

Public Service Ordinance Title - Enclosure B - For Municipal Councils

Sr.No. Services Required Documents Fees Fixed Duration Designated Officer First Appellant Authority Second Appellant Authority
1 Issuance of Birth Certificate Prescribed Application Form Charges as per Municipal Council 3 days In accordance with Birth and Death 1969 Act – Authorized under Designated Officer (Deputy Registrar) Additional Chief Officer Chief Officer
2 Issuance of Death Certificate Prescribed Application Form Charges as per Municipal Council 3 days In accordance with Birth and Death 1969 Act – Authorized under Designated Officer (Deputy Registrar) Additional Chief Officer Chief Officer
3 Marriage Certificate
  1. Prescribed Application Form
  2. Residence proof
  3. Age proof
  4. Witness self-declaration form
  5. Submission of Self Declaration form if registration is after 10 days of marriage
 Charges as per Municipal Council 3 days In accordance with Marriage Registration 1998 Act - Authorized under Designated Officer (Superintendent) Additional Chief Officer Chief Officer
4 Extract of Property Prescribed Application Form Charges as per Municipal Council 3 days Tax inspector   Additional Chief Officer Chief Officer
5 No dues Certificate Prescribed Application Form Charges as per Municipal Council 3 days Tax inspector   Additional Chief Officer Chief Officer
6a Transfer of Property Certificate –Heredity
  1. Prescribed Application Form
  2. No Dues Certificate
  3. Document copies (Sale deed/deed of gift form/will etc.)
 Charges as per Municipal Council 15 days Tax inspector   Additional Chief Officer Chief Officer
6b Transfer of Property Certificate - Sale or other modes
  1. Prescribed Application Form
  2. No Dues Certificate
  3. Inheritance  certificate
 Charges as per Municipal Council 15 days Tax inspector   Additional Chief Officer Chief Officer
7 Zone Certificate
  1. Prescribed Application Form
  2. 7/12 document/city survey Document
  3. Measurement map/ City survey map
 		 Charges as per Municipal Council 7 days Assistant Town Planner Additional Chief Officer Chief Officer
8 Layout identifying boundaries of the Plot
  1. Prescribed Application Form
  2. 7/12 document/city survey document
  3. Measurement map / City survey map
 		 Charges as per Municipal Council 3 days Assistant Town Planner Additional Chief Officer Chief Officer
9 Building Permission
  1. Prescribed Application Form
  2. Application from of architect
  3. Document of Ownership
  4. Construction Plan Map - 5 copies
  5. Measurement map
  6. Copy of Approval Layout
 		 Charges as per Municipal Council 60 days Assistant Town Planner Additional Chief Officer Chief Officer
10 Plinth Certificate
  1. Prescribed Application Form
  2. Construction Commencement Certificate
 		 Charges as per Municipal Council 15 days Assistant Town Planner Additional Chief Officer Chief Officer
11 Occupancy Certificate
  1. Construction Commencement Certificate
  2. Plinth completion
  3. Owner/Architect-Completion Self declaration
  4. Prescribed Application form
 Charges as per Municipal Council 30 days Assistant Town Planner Additional Chief Officer Chief Officer
12 Water Connection
  1. Prescribe Application Form
  2. Document of Ownership
  3. No due Certificate
 		 Charges as per Municipal Council 15 days Junior Engineer Additional Chief Officer Chief Officer
13 Drainage Connection
  1. Prescribed Application Form
  2. Document of Ownership
  3. No due Certificate
 Charges as per Municipal Council 15 days Junior Engineer Additional Chief Officer Chief Officer

RTS application flowfor Citizen

  1. Citizen will have to access RTS web portal to avail various RTS services.
  2. New user hasto register using “Register Me” link from Citizen Service login.
  3. Registered user will usehis/her login credentials and fill in the application form for service that he/she wants to apply for.
  4. Once the application form is filled, citizen will upload the required documents where applicable and make the applicable payment if applicable.
  5. Citizen will be given unique Application No which can be used for further tracking. SMS and Email (where email id has been given) will be sent to Citizen upon successful completion of the service.
  6. Citizen has tosubmit/send the hardcopies of documents to Municipality concerned department/citizen facilitationcenter.
  7. Timeline for delivery of RTS starts once the Designated Officer receives the completed application. That is in case where documents are not applicable; service duration starts from the date of complete application and payment. In case where documents attachment is applicable, it would start from the day when documents are submitted to Municipality and verified.
  8. Once the service process is completed, Certificate/ final output as per the applied service will be uploaded in Web Portal by Municipality and Citizen will be notified through SMS and Email (if Email id is provided)
  9. Citizen can download the final service output by login into RTS Portal.
  10. Status of application is given on the dashboard of home page of portal.

Option for Appeal by Citizen

Citizen can file an appeal if:

  1. Information/Output uploaded by Municipality is not satisfactory.
  2. Service is not provided within the definedperiod.
  3. Citizen not satisfied by the remarks given for rejection of an application.